Privacy
Hum Energy is committed to managing your personal information with the highest integrity and discretion. This statement outlines our policy on how we collect, hold, use and disclose the personal information we hold about you.
Introduction
This policy applies to all customers of Humenergy Group Pty Ltd (‘Hum Energy’ or ‘Hum’ herein)
Hum Energy adheres to the National Privacy Principles under the Privacy Act 1988 when collecting, using, storing and disclosing information. We will not unlawfully disclose this information to any third party without the written expressed permission of the person whose information it relates too, unless otherwise stated.
What we must do
The Privacy Act 1998 requires that we:
Collect only personal information which is necessary for Hum Energy to perform its functions and activities.
Take reasonable steps to inform individuals, from whom we are collecting personal information, how to contact us, the purposes for which the information is collected and the organisations to whom this information is normally disclosed.
Wherever possible, Hum Energy will only collect personal information from the individual and, where information is collected from someone else, we take reasonable steps to provide the information described in point 2 above to the individual.
Only use and disclose personal information for the primary purpose for which it was collected.
Protect and maintain the security and accuracy of personal information which is collected and give individuals the right to access and update personal information that is held about them.
Develop policies regarding how personal information will be collected and used and make these policies readily available to the public
Purpose
The purposes for which we collect, hold, use and disclose personal information.
Whenever it is reasonable and practicable to do so, we only collect information about you, directly from you. This information would normally be collected at the time you lodge a Supply Agreement. Furthermore, we only collect and hold personal information about you which is reasonably necessary to:
Provide meter reading, billing administration, payment and collection services on behalf of the on-seller/energy retailer of the premises.
Maintain and update your contact details when they change for the purpose of the above activities.
Hum Energy may use/share your personal information to a Credit Reporting Body for the purposes of credit checks, debt collection and other related matters. Information regarding our Credit Reporting Body can be obtained upon request or via our website.
The kinds of personal information we collect & hold
The information we collect and maintain may include some or all of the following:
Full name
Supply address
Contact/postal address
Phone numbers
Email address
Utility rebate eligibility
Date of birth
Date responsible for supply
Drivers licence number / Passport number
Information/supporting documentation for the purpose of credit checks
How we hold personal information
Protecting the privacy of your information is important to us, whether you interact with us personally by telephone, mail, or electronic medium (ie internet). We hold personal information in a combination of secure electronic and hardcopy forms and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
Hum Energy only collects information for its primary purpose and may disclose personal information about you to the body corporate, landlord, exempt on-seller or Credit reporting body. Pursuant to Division 1 Part IIIA of the Privacy Act 1988, Hum Energy may also disclose personal information to a Credit reporting body for the purpose of obtaining or creating credit information files.
How you may access your personal information and seek correction of it
Hum Energy commits to ensure that the personal information we hold is accurate and up-to-date. We realise that this information changes from time to time through changes of address and other personal circumstances. We can generally update your customer information over the telephone or in writing, and it is free to do so.
You can contact us to request access to your information, however a fee may be charged to provide you access to your information. Access to your information may be provided to you in hard copy form (if we store it in that manner) or via electronic means. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.
How you may contact us, or how you may complain if we or a contractor breaches the APPs or a binding registered APP code
If you have any questions regarding our privacy policy or handling of information, please contact us via the phone number or email listed in the footer of this website.
If you are entitled to gain access to this information, please forward your written request to: Humenergy Group Pty Ltd, PO Box 10443, Southport BC QLD 4215
Disclosure of personal information to overseas recipients
Please note: Humenergy Group Pty Ltd is unlikely to disclose your personal information to overseas recipients, unless for the purposes of credit checks, debt collection and other related matters with our nominated Credit Reporting Body.
Cookies
Cookies
Cookies may be used on our website to provide you with a better website experience. When you visit the Hum Energy website or related landing pages to read, browse, submit or download information, our system may record/log your IP address, date and time of your visit to our site, the pages viewed and any information downloaded. We may automatically collect non-personal information about you such as the site from which you linked to our websites. We do not personally identify you by this information. You can configure your browser to refuse cookies or delete existing cookies from your hard drive. Rejecting cookies may have the effect of limiting access to or functionality of parts of our website.
Web Beacons
A web beacon is typically a transparent graphic image invisible to the user that is placed on a website. The use of a web beacon allows the website to record the simple actions of the user (such as opening the page that contains the beacon) through a tracking pixel. We may use web beacons (and cookies) for purposes such as site usage analytics, advertising auditing and reporting, as well as content and “advertising/marketing personalisation”. We may share any data collected from web beacon (and cookies) with third parties to provide you with relevant advertising when browsing third party networks and websites (Third Party Websites) such as Google and Facebook.