Hum is a specialist energy and bulk utility solutions provider putting people, innovation and value sharing at our core.

Whether you’re a body corporate, a property developer, a park operator, or a commercial property manager, in the hands of your Hum Partner, you can be assured every aspect of your energy and utilities supply chain is covered by a full-spectrum solution.

Personally and expertly tailored for you.

Humenergy Group provides lower cost, greener, simpler and more
transparent energy solutions for Residential and Commercial Strata
Communities.

• We put people, innovation, and value sharing first
• We are an Authorised Electricity and Gas Retailer
• We are an Accredited Embedded Network Manager within the
  National Electricity Market.
• We work with Property Developers and Body Corporates to create
  win-win utility solutions

Humenergy retailer customers

If you are within an Embedded Network where Humenergy is the Authorised Energy Retailer and you wish to speak with our customer service team, please contact us via phone or email.

Alternatively, you may wish to visit our FAQs for more assistance.

Payments

Hum offers several payment methods, these can be found at the bottom of your invoice.
All payments must be directed to StrataPay and paid before the due date to ensure not arrears notices are issued.
Should you wish to call StrataPay to make payment via credit card, please call 1300 552 311.

Should you wish to set-up a direct debit. You will be required to complete a StrataPay direct debit form and mail the original hard copy to StrataPay. Hum accepts no responsibility for the establishment of Direct Debits.

Want to set up a direct debit with StrataPay or make amendments to your current arrangement, please visit http://www.stratapay.com/direct-debit

Rebates, Concessions and Government Grants

Are you eligible?

You may qualify for various concessions administered by RMS Energy on behalf of the Queensland State Government and the NSW Government. Eligibility conditions vary and are subject to change from time to time. Please read the information provided for each concession, grant, and rebate to see if you are eligible.

How to Apply for the Electricity Rebate

All eligible customers who satisfy the conditions under which the rebate will be granted, as listed above, and who wish to claim the rebate can at the discretion of the Retailer, either complete a written Application for Electricity Rebate or apply by telephoning their Retailer. Please provide a copy of your card, along with a completed application for electricity rebate. To find out more and to apply for an energy concession, please select your state below:

Please note the Electricity Retailer accepts no liability for the loss of an application. Your application whether written or by telephone must be received at least 14 days prior to the next billing period, otherwise, no guarantee can be given that the rebate will be credited for that next period. The Electricity Retailer will make every endeavor to credit the electricity rebate on the applicant’s electricity account. It is the applicant’s responsibility to check all electricity accounts to ensure that the rebate has been credited.

What else may I be eligible for?

The Home Energy Emergency Assistance Scheme:

• is for Queensland households experiencing problems paying their electricity or reticulated natural gas bills as a result of an unforeseen emergency or a short-term financial crisis
• is one-off emergency assistance to help with paying your home energy bills
• pays up to $720 once every 2 years.